Last updated on Jun 16th 2025

OTPYRO PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• At OTPYRO PRIVATE LIMITED, we are committed to providing high-quality trading education and services. To ensure clarity and transparency, we have implemented the following cancellation and refund policy for our online trading courses:

  • Cancellations will be accepted only within 1 day of purchase of the course.

  • However, cancellation requests may not be entertained if:

    • Course access has already been granted (i.e., login credentials, modules, or content accessed).

    • Course materials have been downloaded or viewed.

    • ✔ Refund valid only if less than 10% of the course is watched
      ✔ Refund valid only if the student gives a valid reason
      ✔ Refund processed only after checking access logs

• Damaged or Incomplete Access

  • In case of incomplete course access or technical issues preventing the use of the platform, users must report the issue to our Customer Support Team within 1 day of purchase.

  • We will investigate and resolve the issue as soon as possible.

  Content Not as Expected

  • If you feel that the course content is significantly different from what was advertised, please bring it to our attention within 1 day of purchase.

  • Our team will review your request and decide on a case-by-case basis whether a partial or full refund is applicable.

  Third-Party Services

  • If any course includes tools, data, or resources provided by third-party platforms, please refer any issues related to those tools to their respective support teams.

  Refund Process

  • If a refund is approved by OTPYRO PRIVATE LIMITED, it will be processed within 6–8 business days to the original mode of payment.